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Frequently Asked Questions

Events

RSVPs and attendance

Membership

Payment

  1. How do I pay using Venmo or PayPal?
  2. What is the refund policy? 

Event hosts & organizers

  1. Is there a mobile app I can use? 
  2. How do I add events to my external calendar? 

Events

1. How many events does Urban Adventure Club host per month? 

We try to have events everyday of the week. In any given month we will have around 40 to 50 events. 

2. Are all your events based in San Francisco?

Most of our events are based in San Francisco. However, we frequently have events in the East Bay, South San Francisco, South Bay, and other nearby areas. 

3. How do I suggest an event for Urban Adventure Club? 

The best way to suggest an event is to post your idea in the Urban Adventure Club facebook group. You can also email sfurbanadventureclub@gmail.com, or talk to any of our organizers. 

RSVPs and attendance

1. How do I find out where the host is at the event? 

Each event page will have a comment box where the host will post any updates for the event. Once the host arrives, s/he will post in the comments directions on how to find them. 

2. What is the attendance policy?

We do take attendance at our events and no-shows are counted. We will give people the benefit of the doubt in most cases. However, since no-shows make events difficult to plan for, repeated no-shows will result in the removal of the member from the club. 

3. What is a refundable RSVP fee?

A refundable RSVP fee is used to reduce no-shows for events with very limited spots like a small dinner. If you attend the event then the RSVP fee will be refunded to you within a few days. If you do not attend the event then the RSVP fee is forfeited. 

4. How do I add a guest if I've already registered to an event?

Unfortunately there is no easy way to add a guest to your registration if you have already registered. You can cancel your registration and register again with a guest. If you have already paid a fee to RSVP, then please send us an email at sfurbanadventureclub@gmail.com and we will add your guest for you. 

5. How do I cancel my RSVP to an event?
    The only way to cancel your RSVP is from the desktop website. On the event registration page, under the register button, there is an already registered link. Click on that link and you can cancel your registration. 

    Membership

    1. Is there an age restriction to become a member?

    There are no restrictions. We have members ranging from the early 20s well into the 60s! However, many of our events do take place at bars and venues where you have to be at least 21. 

    2. What are the different levels of membership? 

    There are only two levels of membership, Premium members, and Pay Per Event members.

    Premium members pay membership dues monthly, quarterly, or annually. They can attend events without paying registration fees. However, other event costs may apply. 

    Pay Per Event members pay a $5 fee to join Urban Adventure Club. They can attend Free Events without paying, but all other events will require a registration fee. 

    3. Do you have to be a paid member to attend events? 

    No. Most of our events are open to Free members. However, you will have to pay a RSVP fee to attend the event. We also have occasional public events where anyone, including non-members may attend. 

    4. How do I pause my membership?

    You can pause your membership at anytime from within your profile. 

    If you have paid for a 3 month, 6 month, or annual membership and wish to pause your membership, please send us an email at sfurbanadventureclub@gmail.com and we'll be happy to help you. 

    5. What do the membership fees pay for? 

    It takes a lot of time, effort, and money to plan and organize all the events on the Urban Adventure Club calendar. In fact this is Andy's (the founder) full-time job! The dues also go towards paying website costs, business taxes, and a variety of other expenses we won't bother you with. 

    6. How much are per event fees for free members? 

    The event RSVP fees differ depending on the level of effort needed to coordinate that event. They can range anywhere from $5 to $10. 

    7. What is expected of a member? 
      Here are a few expectations of an Urban Adventure Club member
      1. You are expected to show up to events you register for. Being a no-show shows a lack of respect for the host and the other attendees. Don't be a no-show. 
      2. You are expected to be inclusive and welcoming to others. This is not high school and we don't like cliques. 
      3. You are expected to be engaged in the activity. Please put your phones away and talk with the people around you. You didn't come out to be on your phone! 
      4. You are responsible for your behavior at all times. Alcohol is no excuse to behave poorly. 
      5. You are expected to be respectful to others at all times. Bullying, harassment, and intolerant behavior will be reported and dealt with swiftly. 

      Payment

      1. How do I pay using Venmo or PayPal?

      Most payments can be paid using Venmo or PayPal. When you are asked to submit a payment, it will generate an invoice for you. Simply submit a payment on Venmo (@SFUAC) or PayPal (Huanga2@gmail.com) with a note indicating what the payment is for. Your payment should be processed within 24 hours. 

      For some payments (RSVP fee), we recommend that you use your credit or debit card. This way there is no delay and you won't potentially miss out on an event registration. 

      2. What is the refund policy? 

      The refund policy differs depending on the event. 
      1. For most events, if you cancel your RSVP more than 5 days before the event, you will get a full refund. 
      2. For trips, if you cancel your RSVP more than 14 days before the trip, you will get a full refund. If you cancel more than 7 days before the event, you will get a half refund. Cancellations within 7 days will not receive a refund. 
      3. For events with refundable RSVP fees, you will only get a refund if you attend the event. 
      4. Please read the refund policy for each event carefully when registering. 

      Event hosts & organizers

      1. Why is there an event host? 

      It may not be obvious, but the event host plays a critical role in the execution of an event. The event host plays several roles at the event: 
      1. Goes to the event early to make sure things are in place. The host will check reservations, grab seats, check in with the venue, etc. 
      2. Provides instructions for the group to meet and find each other.
      3. Welcomes new members and introduces attendees to each other. 
      4. Keeps the group on track and on plan. 
      5. Deals with any problems or emergencies that may happen during the event. 
      6. Takes group photos to share with the attendees. 

      2. Who are the organizers of Urban Adventure Club? 

      The organizers of Urban Adventure Club are all members who decided to step up and take on more responsibility. They organize many events for the club to share their passions or to cross things off their bucket lists. You can see the list of our organizers here

      3. How can I host my own event?

      Yes! We always welcome more event hosts and organizers for Urban Adventure Club. If you are interested in hosting an event or just curious about hosting, please fill out this form here. You can also email us at sfurbanadventureclub@gmail.com for more information. 

      4. How do I become an organizer of Urban Adventure Club?
      All organizers start out as event hosts. Once you have hosted a few events with Urban Adventure Club, then you can reach out to Andy about becoming an organizer. Organizers have more responsibilities than event hosts, but you also enjoy more perks. 

      5. What are the perks of being an organizer? 

      Urban Adventure Club organizers enjoy many perks, including: 
      1. Free membership in the club
      2. Discounts on events and trips
      3. Get paid to host certain events
      4. Organizer swag

      Other

      1. Is there a mobile app I can use? 

      There is a mobile app, but unfortunately it is only for iOS users. An Android version of the app is being developed as we speak. 

      2. How do I add events to my external calendar? 

      There are three ways to add events to an external calendar (Google/Apple/Outlook).
      1. From the Events page, you can click on an events, and use the Add to Calendar button on the popup window. 
      2. From the event details page, you can click on the Follow Our Calendar link, which will allow you to import all events to your personal calendar. 
      3. From the mobile app, you can directly add an event to your calendar from the event details page. 

      Do yo have a question we haven't answered? Please email us at sfurbanadventureclub@gmail.com

      upcoming events

      Call or email us
      Phone: +1 (347) 549-9648
      Email: SFUrbanAdventureClub@gmail.com

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